DSS has signed an agreement with BIS to provide support services to DSS court/conference
customers effective September 1st, 2016. The agreement means that BIS will provide support services
to your account for the remainder of your support agreement. Additionally, BIS will be billing you directly
on your next renewal.
We feel this agreement will provide DSS customers the benefit of BIS Support Services, which are well
known in Michigan for the past 20 years. BIS has court/conference as their core competency and is a leading
provider of integrated Digital AV solutions with experienced sales and support staff. Also, this will allow DSS
to concentrate on its core competency in Public Safety Digital Recording with our EQUATURE Call Recording
Suite. EQUATURE was developed by DSS and is now distributed and supported nationally.
As part of the agreement, BIS has agreed to provide at no charge the latest version of their court/conference
software DCR to all DSS customers. BIS representatives will be visiting each DSS customer in order to perform
a technical inspection and provide updated service call procedures. BIS sales representatives will also stop
by to introduce the company and provide information regarding other BIS products and services.
We will do everything possible to make this a seamless conversion and believe all DSS
customers will benefit from the enhanced services that will now be provided by BIS.