Support

BIS Digital offers service contracts that cover email, phone and onsite technical support as well as product repair and replacement. For details about our technical support, hardware replacement and software assurance programs, please contact us at (800) 834-7674.

BIS Digital customer support team is experienced and easily available through a single point of contact. Customer support is accessible 24/7/365.
Bob Johnson
Support Desk Manager
TeamViewer®

TeamViewer is a comprehensive remote access and remote support solution that allows BIS Digital technical support team members to remotely log into your computer or mobile device at your request, of course, no matter where you are located.

Please download the executable file to initiate a remote support session.

Installations

BIS Digital’s main objective is to deliver product to our clients with the least amount of workflow disruption. Before our systems leave our facility, our testing technicians and production supervisor conduct a comprehensive review and 33-point inspection. Having the customized presentation and telepresence system fully tested at our facility in a controlled environment eliminates the risks of on-site failures.

Once your order is placed, our installation coordinator will schedule your new system. Installation times will vary and are dependent on the complexity of your system. A BIS lead installer/trainer will work with your network administrator or designated point person for a smooth installation. Once the installation team arrives on-site, an initial site evaluation is performed to verify that all infrastructure is properly ready for the installation to proceed. Flagging any potential defects or issues at this early stage, ensures that project is completed cost effectively and saves valuable time.

In addition to the mechanics of system installation—such as the termination of connections, mounting of equipment, and calibration of components—BIS Digital also provides training support for your entire team. All users receive initial on-site training by a BIS Digital technician, along with related support materials, and then complete a training checklist to ensure their understanding of the system. Additional training is also available online at your request.

Training

BIS Digital’s main objective is to deliver product to our clients with the least amount of workflow disruption. Once an order is placed you will receive a phone call from an installation coordinator to schedule your new system installation. Installation times will vary and are dependent on the complexity of your system.

A BIS lead installer/trainer will work with the client’s network administrator or the person in charge of the account to ensure the installation runs smoothly. All users will then be given initial on-site training with related support materials. This on-site training will be scheduled in advance and all service will be performed by a BIS technician.

At the completion of the training each user will be asked to complete a training checklist and will be signed off by the customer. Additional training will be available on-line at the user’s request.

Contact Us Today

For emergency assistance, please call the BIS Digital hotline at (800) 715-1234.

Solutions

Since 1982 the mission of BIS has been to create the best digital recording solutions available in the marketplace.

Industries

BIS has the unique ability to integrate communication, recording and multi-media system solutions with computers.

The Company
In 1982, the first compact disk player was launched. Coincidentally, so was BIS Digital.
Software

Introducing the all-new DCR for today’s fast-track judicial and courtroom management demands. We’ve made our landmark recording system better, faster and more reliable than ever before.

Download our Social Distancing in the Courtroom Whitepaper