Contact Support

Contact Support2017-11-17T13:37:36-04:00

BIS Digital customer support team is experienced and easily available through a single point of contact. Customer support is accessible 24/7/365, with calls placed to on-call support technicians typically returned within 30 minutes. Our certified engineers are available to provide support for on-site issues generally within one business day or sooner. After-hours customer assistance is also available for system emergencies only. For emergency assistance, please call the BIS Digital hotline at (800) 715-1234.

Upon installation of a system, BIS Digital provides a one-year warranty covering parts, on-site labor, software, and workmanship. During the warranty period, you won’t be charged for labor, equipment or transportation costs for any maintenance or repairs. To ensure continuity of service, we have both back-up equipment and advance replacement available.

BIS Digital also offers service contracts that cover both technical support and product defects, and include phone-based support as well as product repair and replacement, as necessary. In effect, our service contract program extends the terms and conditions of the initial one-year warranty.

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